Management

Location: Crawley, West Sussex
Salary: £65,000 – £70,000 per annum
Hours: Monday to Friday, 9:00am – 5:00pm
Employment Type: Full-Time

About the Role

We are looking for an ambitious and relationship driven Account Manager to join our clients growing events team. This is an exciting opportunity for someone who thrives on building strong client partnerships, delivering exceptional service, and identifying opportunities to drive business growth.

In this role, you will take ownership of a portfolio of existing client accounts, ensuring projects are delivered successfully while developing long-term relationships that generate repeat business. Alongside managing and growing current accounts, you will be expected to leverage your own network and industry contacts to identify and secure new opportunities, helping to expand the client base and strengthen the companies position within the events sector.

The ideal candidate will be commercially minded, highly organised, and passionate about creating outstanding event experiences.

Key Responsibilities

• Manage and develop a portfolio of existing client accounts, acting as the primary point of contact.

• Build and maintain strong client relationships, ensuring high levels of customer satisfaction and retention.

• Identify opportunities to grow revenue within existing accounts through upselling and cross-selling services.

• Generate new business opportunities through personal networks, industry contacts, referrals, and proactive outreach.

• Prepare and present proposals, quotations, and client presentations.

• Lead client meetings, briefing sessions, and project reviews.

• Work closely with internal teams to ensure the successful planning and delivery of events.

• Oversee project timelines, budgets, and client expectations to ensure seamless event execution.

• Negotiate contracts and commercial terms with clients where required.

• Monitor market trends, competitor activity, and emerging opportunities within the events industry.

• Maintain accurate records of client interactions, opportunities, and sales activity within the CRM system.

• Achieve agreed revenue, account growth, and new business targets.

• Represent the company at industry events, exhibitions, networking functions, and client meetings.

• Provide regular sales forecasts and account updates to senior management.

Requirements

• Proven experience in an Account Manager, Business Development, Client Services, or similar customer-facing role within the events, exhibitions, hospitality, or related industry.

• Demonstrable track record of managing client relationships and growing account revenue.

• Experience generating new business opportunities and converting leads into long-term clients.

• Strong network of industry contacts and the ability to develop new business through relationship building.

• Highly organised with the ability to manage multiple projects and deadlines simultaneously.

• Ability to build rapport quickly and establish credibility with clients at all levels.

• Experience preparing proposals, quotations, and client presentations.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Full UK driving licence and willingness to travel for client meetings, site visits, and industry events when required.

• A genuine passion for events and delivering exceptional client experiences.

What We Offer

• Competitive salary of £65,000 – £70,000 per annum

• Opportunity to play a key role in shaping and growing the business

• Supportive and collaborative working environment

• Long-term career progression opportunities

• On-site parking

If you feel this role is suited to yourself, please apply today and a member of our team will be in touch!