Administration

Job Summary
The Service Administrator plays a crucial role in ensuring the smooth operation of our client's service department. This position involves managing customer enquiries, processing service requests, and providing exceptional support to both clients and team members. The ideal candidate will be detail-oriented, possess strong communication skills, and have the ability to analyse information effectively.

Duties

• Respond to customer enquiries via phone and email, providing accurate information and assistance.

• Process service requests and maintain detailed records in the database.

• Communicate effectively with customers to understand their needs and provide appropriate solutions.

• Upsell services when appropriate to enhance customer satisfaction and company revenue.

• Ensure all data entry tasks are completed accurately and in a timely manner.

• Collaborate with other departments to resolve customer issues efficiently.

• Maintain a professional phone etiquette while handling calls from clients.

• Ordering of goods required

• Collecting and inputting accurate meter readings

On offer

• Free onsite parking

• Pension scheme

• Eye care scheme

• Opportunity for further training/qualifications to help grow career

• 37.5 hours a week across Monday to Friday

• 23 days annual leave plus bank holidays

This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing exceptional service while contributing positively to the team dynamics.

Apply for this role today and a member of our team will get back to you if shortlisted.

Our client, a high-end interior glass specialist, are looking for a design and production assistant to join their team.

Job Overview:

• Understand the clients design preferences upon receival of a successful survey sheet

• Liaise with designers to bring visions to life via a drawing/design for approval

• Email drawings/designs to clients for approval and request e-signatures

• Edit and adapt drawings where required

• Complete design tasks and export to the correct file type

• Work closely with project managers and assist with the completion of projects

• Upon approval of drawings, order the project with chosen fabricators

• Approve production drawings with chosen fabricators

• Organise and finalise fabrication completion dates

• Help with final stages of project completion such as photoshoots and obtaining client reviews/testimonials

• Understand and become an expert on the products

• Keep up to date with industry regulations and changes

• Organise project files

Benefits:

• Statutory Holiday (28 days including bank holidays and Christmas shutdown period of approx 2 weeks)

• Pension Scheme

• On-site parking

• Work mobile and laptop

• Company rewards and incentives

Hours of work: 9-5, Monday to Friday

Job type: Full time, permanent

To be considered for this position, please apply for the role and one of our team members will be in touch if shortlisted.